Paloma Handbag · Sapphire Shadow

Order Processing

We take exceptional care in preparing every order. Purchases placed Monday through Friday (excluding holidays) are typically processed the same day or the next business day. Orders placed on weekends or holidays will be prepared on the following business day.

Orders will not be shipped or delivered on national holidays.

If an item is non-stock, back-ordered, or cannot be shipped within our standard processing window, an AnnyStern.com customer service specialist will notify you as soon as your order is received.

Shipping Timeline

Once processed, orders may require up to 3 business days to ship, depending on the piece and its preparation requirements.

A tracking number will be provided once your order has been dispatched.

Domestic Shipping (USA)

– Orders under $350 will display carrier-calculated shipping rates at checkout.

– Orders of $350 and above qualify for complimentary domestic shipping.

– Deliveries will occur only if the order is fully confirmed and authorized.

– Shipping charges are non-refundable.

Signature Required

Some orders may require a signature upon delivery.

Additional delivery attempts or re-delivery fees may be assessed by the carrier if the package cannot be delivered on the first attempt.

PO Boxes

Anny Stern Jewelry does not ship to P.O. Boxes.

International Shipping

International shipping is currently available to:

• United Kingdom

• Canada

Rates and carrier options will appear at checkout.

International deliveries — and deliveries outside the continental United States including Hawaii and Alaska — may require additional processing and delivery time, as well as confirmed delivery details with the card issuer.

All duties, customs taxes, brokerage fees, and local charges are the responsibility of the recipient. These fees and shipping costs are non-refundable.

If your region is not yet available at checkout, please contact us — we will do our best to accommodate your location.

Shipping Carriers & Methods

We ship using selected premium carriers to ensure safe, reliable delivery:

Jewelry

– Typically ships via USPS

– Alternative carriers may be available upon request during checkout or by contacting us

Crochet Bags

– Usually ship via USPS Priority

– This service may utilize a partnership combination between FedEx and USPS, depending on the route and location

– Priority services often include enhanced handling and tracking

At Checkout

All available rates and service levels will appear clearly at checkout for both domestic and international orders.

Order Accuracy & Delivery Responsibility

– Please ensure all shipping information at checkout is accurate and complete.

– We are not responsible for delays, lost packages, or misdeliveries caused by incorrect addresses or delivery refusals.

– Once a package has been transferred to the carrier, delivery and tracking are the responsibility of the carrier.

Packaging & Presentation

Every item is individually wrapped with our signature AnnyStern.com packaging.

Whether the order is for you or someone you love, each piece is carefully placed in a beautiful gift pouch, accompanied by care instructions, and packaged with thoughtful attention to detail.

We pack every order with the same love and care we put into our craftsmanship.